Delivery&RETURNS

 DELIVERY

Special note: We are now delivering items for free to UK address on orders over £50.

Sir Gordon Bennett believes that our great British manufacturers do what they do best and that is make products that you will cherish and want in your lives. Sometimes the British made goods and gifts are fulfilled from the original manufacturer. This is due to either the size, weight, cost of the product or they are specially made to order. But if there is any problems with your delivery we are always here to help and will try and resolve any dispute in quick time. Just email support@sirgordonbennett.com

At Sir Gordon Bennett we have tried to keep shipping as simple and as affordable as possible. And any saving that we make through scale or deal we will pass it on to you.  If you reside in the UK or EU and become a 'Friend of Sir Gordon' then you will automatically have free shipping (although there is a £50 minimum spend). To become a Friend of Sir Gordon simply sign up to Gordon'sBUGLE. You can do so via one of our product pages, in the footer or by completing a purchase using one of our relevant special offer codes. If you do become a friend of Sir Gordon, fair usage of free delivery is required. We would kindly ask you to treat us like any other friend and to try and keep your orders over 50GBP otherwise it makes it hard to actually offer free delivery. We hope you understand.

We are proud to be able to ship goods to worldwide, including to the EU, USA, Canada, Australia, Japan, South Korea, China, India, UAE, and Saudi Arabia.

Free delivery is available for all territories based on a minimum spend, as follows:

In the UK - Free delivery on orders over £50

In the EU - Free delivery on orders over £100

Rest of the World - Free delivery on orders over £200

If you would like us to send to territories outside those listed then we'd really love to hear from you and will endeavour to make some bespoke arrangements. Send us an email to support@sirgordonbennett.com with a few details, we'll get back to you as soon as we can.

For your protection, goods will remain the property of Sir Gordon Bennett until they have been delivered and signed for.

TAXES AND DUTIES

With regards to export outside of the UK. Goods to the EU will be supplied Duties Paid, meaning you do not need to pay anything other than the price displayed on the product page. For the Rest of the World all of our goods are supplied Delivery Duties Un-Paid, so should you purchase from us you will be liable to pay any local taxes, duties or fees at customs.

RETURNS

CHRISTMAS RETURNS POLICY: We understand that Christmas returns can be unavoidable, although buying gift that people actually love minimises it. But on the off chance that a British made gift is not wanted or they wish to exchange, we have extended our returns policy over the Christmas period. Please email us returns@sirgordonbennett.com before Monday 10th January with your name, order number and reason for return or in fact if you require an exchange. We will then reply and issue a refund or arrange an exchange.

We know that you will fall in love with your order but if for some unforeseen reason you need to return you order we have set out our returns policy below.

If you want to return an order you must write to us within 7 working days after receiving the order. Please contact us by sending an email to returns@sirgordonbennett.com.

The order must be returned to us within 28 working days of receipt of the order and the items must be in the same condition in which you received them, goods must not be used, all tags still attached and box in tact and in the same condition in which you received them. This is the same for UK and International returns.

Products that have been damaged in transit to you will of course be replaced and the cost of returning to us also be refunded.

We will refund any returned items in full, including the cost of delivery to the customer, as long as they are returned as above and are not sale items (i.e. those items with a reduced price).

Excluded items - those for which returns are not accepted - include items which are made to order (see below), beauty products, hair brushes, underwear and ‘personal’ clothing, bedding, linen, towels, jewellery, and wind instruments (whistles and harmonicas). Should there be a fault with your item we will of course replace it, however we can't accept casual returns.

Made to Order items, are not returnable and non-refundable. These items are made for you. It is important that you ensure that you get the right measurements for your order when you place it. There are guides to help you measure and compare. If you are unsure please let us know. Once the order is placed and is in production there is no cancelation and no refund available.

Sale items can only be returned for a credit note, a monetary refund is not available.

The cost of returning an item to us is your responsibility and is non-refundable (unless in the case of any errors on our part, a faulty item or item damaged item in transit whilst still under our ownership for which we will provide to you a pre-paid label, just ask) and we recommend you use registered delivery and keep a receipt as we cannot accept responsibility for orders lost or damaged in transit by a third party and so you will be liable for any damage or loss.

The above does not affect statutory rights.

For our legal terms on returns please see our Terms & Conditions.